Whatever the issue — account, payments, bonuses, or games — we're here to help in Bangla.
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24 Video is a trusted online gaming platform in Bangladesh. Whether you're a new or experienced player, questions and issues can come up — that's exactly why we built this Help Center. Get the right answers quickly and easily, with no hassle.
On this page you'll find everything you need: how to create an account, deposit and withdrawal guidelines, how to claim bonuses, answers to common gaming questions, and how to reach our support team directly. At 24 Video, we keep things straightforward — nothing here is complicated or confusing.
Our customer support team is active 24/7. Reach us in Bangla, via live chat, or by email — however you get in touch, we aim to respond within minutes.
For the fastest help, use our live chat — you'll typically get a response within 2–5 minutes.
Click the "Register" button in the top right corner of the 24 Video website.
Enter your name, mobile number or email, and a strong password.
Verify your account using the OTP code sent to your mobile.
Deposit via bKash, Nagad, or Rocket and get a 200% welcome bonus.
Choose your favorite games and enjoy the 24 Video experience.
| Live Chat | 24/7 |
| 24/7 | |
| Phone | 9 AM – 11 PM |
Deposit & Withdrawal Details
| Payment Methods | Minimum Deposit | Processing Time | Withdrawal Limit |
|---|---|---|---|
| bKash | ৳200 | Instant | ৳50,000/day |
| Nagad | ৳200 | Instant | ৳50,000/day |
| Rocket | ৳300 | 1–5 minutes | ৳30,000/day |
| USDT | $5 | 10–30 minutes | Unlimited |
| Bank Transfer | ৳1,000 | 2–24 hours | ৳1,00,000/day |
To deposit at 24 Video, log in to your account, go to "Deposit", choose your preferred payment method, and enter the amount. Payments via bKash or Nagad are typically credited within 30 seconds.
You'll need to complete KYC verification before making a withdrawal. Once verified, all subsequent withdrawal requests are typically processed within 15 minutes to 2 hours.
Find answers to the most frequently asked questions right here
While enjoying online gaming, never overlook your security. 24 Video is committed to providing all players with a safe environment. Here are a few simple but important tips to make your experience safer and more enjoyable.
First and foremost, never share your account password with anyone. No 24 Video staff member will ever ask for your password or OTP — if someone claims to be from our team and requests this information, it's a scam. If you're suspicious, report it directly to our official email.
Second, keep Two-Factor Authentication (2FA) turned on. It adds an extra layer of security to your account, so knowing your password alone isn't enough to log in. You can enable it easily from your account settings.
Third, play responsibly. Gaming is entertainment — don't treat it as a source of income. Set a budget and stick to it. 24 Video offers tools like deposit limits, self-exclusion, and cool-off periods to help you stay in control.
If you notice any suspicious activity, contact our support team right away. We're here for you, no matter how big or small the issue.
The 24 Video support team is always ready to help you