24 Video's Terms & Conditions — Everything in Bangla

These Terms & Conditions ("Terms") constitute a legal agreement between the entity operating the 24 Video platform and all registered or unregistered users. By creating an account on or otherwise using 24 Video, you automatically agree to all of these Terms.

These terms apply to Bangladesh and all other countries where 24 Video operates. If you access the platform from a region where online gaming is entirely prohibited, you do so at your own risk and responsibility.

24 Video reserves the right to modify these terms and conditions, in whole or in part, at any time without prior notice. Continued use of the platform after any changes are published will be considered your acceptance of the updated terms.

• These terms and conditions are available in both English and Bangla. In the event of any discrepancy, the English version shall prevail.
• If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• 24 Video's decision not to enforce any right under these terms does not constitute a waiver of that right.

To open an account with 24 Video, you must meet the requirements listed below. Registering with false information will result in immediate account termination and possible forfeiture of your balance.

• You must be at least 18 years of age, or older where required by applicable local law.
• Each person may register only one account. Multiple accounts under the same individual are strictly prohibited.
• The name, address, and mobile number you provide during registration must be accurate and belong to you.
• A copy of your National ID or passport may be required to complete KYC verification.
• Your account login credentials must be kept strictly confidential. You must not allow any third party to access your account.

24 Video supports the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, bank transfer, and USDT. Before making a deposit, please review the rules below.

• Deposits must be made using a payment method registered in your own name. Deposits from third-party accounts will not be accepted.
• Minimum deposit amounts vary by payment method. Current limits can be found in the Cashier section of the platform.
• Most deposits are credited to your account instantly. Bank transfers may take 1–2 business days.
• If you encounter any issues during the deposit process, please contact support with your transaction reference number.
• 24 Video reserves the right to verify the source of deposits in certain cases and may place a hold on any suspicious transactions.

Withdrawals on 24 Video are designed to be simple and fast. However, requests cannot be processed if certain conditions have not been met.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests may be held until KYC verification is completed.
• To withdraw winnings earned from a bonus, the applicable wagering requirements must first be fulfilled.
• Most withdrawals are processed within 15 minutes to 24 hours. Bank transfers may take slightly longer.
• If suspicious activity is detected, 24 Video may temporarily place a hold on a withdrawal and conduct additional verification.

Withdrawal limits (daily, weekly, and monthly) are always up to date in the Cashier section of the platform. VIP members enjoy higher withdrawal limits.

24 Video offers members a range of bonuses and promotions — welcome bonuses, reload bonuses, free spins, cashback, and VIP rewards. Each bonus comes with its own terms and conditions.

• The wagering requirement for each bonus is clearly stated on the bonus page. Please read it before claiming.
• Each bonus can only be claimed once per account. Repeated attempts to claim the same bonus may result in account suspension.
• Bonus funds are tracked separately from cash funds. Bonus balances cannot be withdrawn until wagering requirements have been met.
• Wagering must be completed before the bonus expires. Expired bonuses are automatically forfeited.
• 24 Video reserves the right to modify or cancel any promotion. Progress already earned on an ongoing promotion will not be affected.

24 Video is committed to maintaining a fair and impartial gaming environment. The following activities are strictly prohibited.

• Using fraudulent software, bots, or automation tools to play games.
• Colluding with other members or using multiple accounts to gain an unfair advantage.
• Using the platform for money laundering or any other illegal activity.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Harassing, threatening, or behaving disrespectfully toward other members.
• Operating an account using a false identity or another person's information.

If any of the above violations are proven, 24 Video reserves the right to close the account, forfeit the balance, and take legal action if necessary — without prior notice.

24 Video believes gaming should be an enjoyable form of entertainment — not a source of financial stress or emotional hardship. That's why we place responsible gaming at the top of our priorities.

• Each member can set daily, weekly, or monthly deposit limits on their account.
• The self-exclusion option allows you to suspend your account temporarily or permanently.
• The cooling-off period feature lets you take a break from gaming for anywhere between 24 hours and 30 days.
• Parental control tools are available to help prevent anyone under 18 from accessing the platform.

If you feel that gaming is having a negative impact on your life or the life of someone close to you, please don't hesitate to contact our support team or Responsible Gaming Get help on this page.

Members may voluntarily close their account at any time by submitting a request through the support team. Any remaining balance will be available for withdrawal before the account is closed.

• 24 Video may close an account without notice in the event of a terms violation.
• Inactive accounts (with no activity for more than 12 months) may be subject to an inactivity fee.
• Upon account closure, all bonus balances will be automatically cancelled.
• In the event of death or legal incapacity, the nearest legal representative may submit a claim with the required documentation.

If you have a dispute with 24 Video, please contact our customer support team first. Most issues are resolved within 24–72 hours.

• Complaints must be submitted within 30 days of the incident date. Claims filed after this period may not be accepted.
• If the matter is not resolved through customer support, it will be escalated to senior management.
• In the event of a dispute arising from a technical game error, server logs will serve as the final and definitive record.
• With the consent of both parties, disputes may be referred to a neutral third-party arbitrator.

If you have any questions or concerns about these Terms & Conditions, feel free to reach out. 24 Video's support team is available 24/7, every day of the week.

• Live Chat: Click the chat icon in the bottom-right corner of the platform or app.
• Email: support@24video.bet — responses are typically sent within 24 hours.
• Help Center: help-center Find answers to common questions on this page.
• FAQ: FAQ page Detailed FAQs are available here.

We always listen to our members and make every effort to resolve issues quickly and effectively. Your trust and satisfaction are our greatest reward.