Your Privacy Our Highest Priority

Various types of information may be collected from you when you create an account and use our services at 24 Video. This Privacy Policy clearly outlines what data is collected and why.

We collect three main types of information — what you provide directly, data collected automatically during your use of our services, and information gathered as part of the verification process.

24 Video uses your data only for specific, legitimate purposes. No information is ever used for unnecessary or unauthorized activities.

• Your identity and contact details are used to create and manage your account and to ensure its security.
• Financial data is used to process deposits, withdrawals, and bonuses.
• Your data is analysed to personalise your gaming experience and send you relevant offers.
• Data is used to detect and prevent fraud, money laundering, and other illegal activities.
• Data is used to monitor responsible gaming and identify problematic gambling behavior to provide appropriate support.
• Certain data must be retained to meet applicable laws and regulatory requirements.
• Anonymous analytics data is used to improve platform performance and enhance the overall user experience.

24 Video takes great care when it comes to sharing your personal information with third parties. Data may only be shared under specific circumstances and strictly governed agreements, as outlined below.

• Payment Processor: Necessary data is shared with services such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• KYC Verification Service: Minimal information is shared with an authorised verification partner solely to confirm your age and identity.
• Game Provider: Relevant game studios may access limited data in order to provide their services.
• Legal obligation: We are legally required to provide data in response to a court order or a valid request from a regulatory authority.
• Fraud Prevention: Suspicious activity may need to be reported to the relevant financial intelligence authority.

All third-party partners are required to comply with 24 Video's privacy standards and may only use shared data for its intended purpose.

24 Video's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your language preference, display settings, and other personalization choices.
• Analytics cookies: Used to collect anonymous statistics on which pages users visit and how they navigate the platform.
• Marketing Cookies: Used to show relevant promotions. You can turn these off at any time.

24 Video follows industry-leading security standards to keep your data safe. Our security infrastructure is continuously updated and tested.

• All data transmissions are protected with 256-bit TLS/SSL encryption, meeting banking industry standards.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available to add an extra layer of security to your account.
• If unusual login activity or suspicious behavior is detected, account protection measures are activated automatically.
• Our systems undergo regular penetration testing by third-party security specialists.
• Physical security is maintained at our data centres, with access restricted to authorised personnel only.

In the event of a security breach, we will make every effort to notify affected users within 72 hours and take immediate steps to resolve the issue.

24 Video does not retain any data beyond what is necessary. Each category of data has its own defined retention policy.

Every 24 Video member holds certain fundamental rights over their personal data. We fully respect these rights and aim to fulfil them as promptly as possible.

• Right to know: You can request a full list of the personal data we hold about you.
• Right to rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: Under certain circumstances, you can request that your data be deleted (beyond what is required by legal obligation).
• Right to restrict processing: Under certain circumstances, you can request that the processing of your data be restricted.
• Data portability: You can request an export of your data in a machine-readable format.
• Right to Object: You can object to marketing communications or specific types of data processing.

To exercise these rights support@24video.betemail us at or Help Center Get in touch. We aim to respond within 30 business days.

24 Video strictly refrains from providing services to anyone under the age of 18. Protecting minors is a core part of our Privacy Policy.

• Age verification is mandatory at registration. Accounts for users under 18 are not approved.
• We do not knowingly collect data from minors. If such data is identified, it is deleted immediately.
• If a parent suspects their child has created an account, please contact us immediately.

24 Video reserves the right to update this Privacy Policy as needed. Revisions may be made due to service changes, legal requirements, or user feedback.

• You will be notified via your registered email or mobile number before any significant changes take effect.
• Updated policies take effect from the date of publication, and the "Last Updated" date will be displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request.

We recommend reviewing this Privacy Policy periodically so you stay informed of the latest updates.

If you have any questions, concerns, or complaints about this Privacy Policy, don't hesitate to reach out. 24 Video's dedicated privacy team will handle your matter with the attention it deserves.

• Email: support@24video.bet — Typically responded to within 24 hours.
• Live Chat: Click the chat icon in the bottom-right corner of the platform to speak with us directly.
• Help Centre: Help Center Find answers to common privacy-related questions.
• Formal requests: For formal requests to access or delete your data, send an email with the subject line "Privacy Request".